SAMPLE SHIPPING POLICY
Shipment processing time
All sample orders are processed within 2 business days of receipt. For orders placed after 5PM EST, business day 1 begins the following day. Orders are not processed or shipped from Friday, 2 pm EST through Sunday, or on holidays.
If we are experiencing a high volume of orders, shipments may be delayed a day or two. If your shipment will be affected by a significant delay, we will contact you via email or phone.
Shipping charges for your order will be calculated and displayed at checkout.
We use UPS and FEDEX for our shipments. Clients can select the shipping method that best suits their needs.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Special orders will be considered for those more than 25 samples (depending on the mix). Most special orders will still be shipped within 3-5 days.
Differentiated lead times will apply depending on the scope of larger sample requests since it may be necessary to place orders into production. We will inform clients within 2 business days of approximate lead times for special orders that will exceed the above levels and timeframes.
Orders for tower displays are processed within 2 - 3 weeks of receipt. Orders are not processed or shipped from Friday, 2 pm EST through Sunday, or on holidays.
Orders for mini-cabinets are processed within 3 -5 days of receipt. Orders are not processed or shipped from Friday, 2 pm EST through Sunday, or on holidays.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
MATINNO LIVING is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
MATINNO LIVING will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via the following options:
Call 305-602-8193 or alert us at firstname.lastname@example.org and we will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation